Quality
- Number of complaints over a period of time
- Depicts the first hand perspective of how your customers feel
- Boost in customer communication
- Average Rating Score
- Gives you a clear view of the quality of customer support you are providing
- Focus on increasing the rating score
- Acceptable Quality Level (AQL) tells you how many defective components are considered acceptable
- Essential sampling method used in quality control
- Identify thresholds and minimize the low quality productions
- Cost of Poor Quality by Levels
- Understand the opportunities to improve the quality by reducing internal and external failure costs
- Reduce the risks of competitiveness
- Right First Time over a period of time
- Increased efficiency in the production process
- Minimizes losses caused due to rework
Healthcare
- Staff engagement
- Patient experience by wait time
- Overall patient satisfaction
- Identify the average time a patient needs to get admitted
- Time taken to get see a doctor
- Average time to get a treatment
- Distribution of Treatment Cost by Age Group
- Identify the maximum cost and the corresponding age group
- Cost optimization techniques can be applied to reduce the treatment costs
- Average Nurse to Patient Ratio
- Nurse to Patient Ratio by Departments
- Staff count can be increased for a better patient experience
- Average Waiting Time by Division
- Predictive data can reduce emergency room wait times
- Division capacity can be increased to accordingly to reduce the waiting time
Recommendation Engine
- Measure how many of the actual positive instances we were able to correctly predict
- Accuracy of the model
- Shows the actual and predicted labels from a classification problem
- How accurately The engine classifies the data
- Best performing model
- Factors affecting the accuracy
- Ranks the list of items based on their relevance in a particular task
- Quality of ranked search results over a set of typical search queries
- Determines the best model by rank
- Ratio of users for which the correct choices is included in the recommendation list of length
- High Accuracy implies high chances of correct recommendation
- Hit rate may be measured for the whole sales force or by sales region
- Ratio of correct answer to all answer
- Measures the accuracy of recommendations
- Regions to be optimised
