Terms of Service

By accessing or using the Rubiscape website (www.rubiscape.com), the Rubiscape SaaS platform, any free trial, demo environment, or related services (collectively, the "Services"), you ("User", "Customer", or "you") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Cookie Policy.

If you are accessing the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.

If you do not agree to these Terms, you must not access or use the Services.

These Terms form a binding legal agreement between you and Inteliment Technologies Private Limited ("Inteliment", "Rubiscape", "we", or "us"), incorporated under the Companies Act, 2013 in India.

For enterprise customers, a separately executed Master Subscription Agreement (MSA) or Order Form takes precedence over these Terms to the extent of any conflict.

Rubiscape provides a unified Decision Intelligence platform comprising:

• RubiFlow Data Foundation Studio (ETL, data ingestion, pipeline orchestration)
• RubiStudio Intelligence & AI Studio (data science, ML model development and deployment)
• RubiSight Insights & BI Studio (analytics, dashboards, visualisation)
• RubiAI Decision Copilot (AI-powered natural language querying and recommendations)
• RubiThings IoT Analytics Studio (real-time sensor data and operational technology analytics)
• Business Workbench Administration, governance, and platform management

The Services are offered as Software-as-a-Service (SaaS), Bring-Your-Own-Cloud (BYOC), On-Premises, Hybrid, and Air-Gap deployment modes, subject to the subscription tier and commercial agreement in place.

Rubiscape reserves the right to modify, enhance, or discontinue any feature or component of the Services at any time, with reasonable notice to active subscribers.

3.1 Registration

Access to the Rubiscape platform requires registration. You agree to provide accurate, current, and complete information during registration and to keep it updated.

3.2 Account security

You are responsible for maintaining the confidentiality of your login credentials. You must:

• Use a strong, unique password
• Enable multi-factor authentication (MFA) where offered
• Notify us immediately at security@rubiscape.com if you suspect unauthorised access

You are responsible for all activity that occurs under your account. Rubiscape is not liable for losses resulting from unauthorised use of your account where such use results from your failure to maintain credential security.

3.3 Account sharing

Licences are issued per named user or per concurrent session as specified in your subscription. Sharing credentials or allowing multiple individuals to access a single user licence simultaneously is prohibited.

4.1 Permitted use

You may use the Services solely for your internal business purposes, in accordance with these Terms and any applicable Order Form or MSA.

4.2 Prohibited activities

You must not:

• Use the Services to infringe any third party's intellectual property, privacy, or other rights
• Upload, transmit, or store unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable content
• Attempt to gain unauthorised access to the Services, other users' accounts, or Rubiscape's infrastructure
• Introduce malware, viruses, or other harmful code
• Use the Services to build a competing product or service, or to benchmark the Services for public disclosure without our written consent
• Scrape, crawl, or extract data from the platform using automated means without authorisation
• Circumvent or disable any security, access control, or audit feature of the platform
• Use the Services in any manner that violates applicable law, including data protection and export control regulations
• Resell, sublicense, or transfer access to the Services without Rubiscape's prior written consent

5.1 Free trial

Rubiscape may offer a time-limited free trial of the platform. Trial access is subject to these Terms. Rubiscape reserves the right to modify or discontinue trial offerings at any time. Data created during a trial may be deleted upon trial expiry unless converted to a paid subscription.

5.2 Subscription

Paid subscriptions are governed by the Order Form or MSA executed between the parties. Subscription fees, billing cycles, renewal terms, and cancellation procedures are set out in those documents.

5.3 No pricing on this website

Rubiscape does not publish subscription pricing on its public website. All pricing is provided by quotation. Contact sales@rubiscape.com for pricing information.

5.4 Taxes

All fees are exclusive of applicable taxes, including GST. You are responsible for paying all taxes applicable to your subscription in your jurisdiction.

6.1 Rubiscape's IP

Rubiscape and its licensors own all rights, title, and interest in and to the Services, including all software, code, algorithms, models, documentation, trademarks, trade names, and other intellectual property. These Terms do not grant you any ownership interest in the Services. Rubiscape holds 8 international innovation patents and numerous registered trademarks and copyrights.

6.2 Licence to you

Subject to these Terms and your subscription, Rubiscape grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during the subscription term.

6.3 Your content

You retain all rights to the data, content, and materials you upload to or create within the Rubiscape platform ("Customer Data"). You grant Rubiscape a limited licence to process Customer Data solely for the purpose of delivering the Services to you.

6.4 Feedback

If you provide Rubiscape with suggestions, ideas, or feedback about the Services ("Feedback"), you grant Rubiscape a perpetual, irrevocable, royalty-free licence to use such Feedback for any purpose, without compensation or attribution to you.

Each party may have access to confidential information of the other in connection with the Services ("Confidential Information"). Each party agrees to:

• Keep the other's Confidential Information strictly confidential
• Use Confidential Information only for the purposes of these Terms
• Disclose Confidential Information only to employees or contractors who need it and who are bound by equivalent confidentiality obligations
• Notify the other party promptly upon becoming aware of any actual or suspected unauthorised disclosure

Confidential Information does not include information that is publicly known (other than through a breach of this clause), independently developed, or received from a third party without restriction.

8.1 Customer Data

Rubiscape processes Customer Data as a data processor on behalf of the Customer as data fiduciary/controller. The processing is governed by our Data Processing Agreement (DPA), which is incorporated into these Terms by reference and is available upon request.

8.2 Platform metadata

Rubiscape may collect and use anonymised, aggregated metadata about platform usage (feature adoption, performance metrics) to improve the Services. This metadata does not identify you personally.

8.3 Data residency

Data residency options are available for enterprise customers and are specified in the Order Form. By default, Rubiscape's SaaS platform stores Customer Data in cloud infrastructure located in India.

9.1 Uptime

Rubiscape targets 99.5% monthly uptime for its SaaS platform, excluding scheduled maintenance. Specific SLA commitments are set out in the MSA or Order Form for paid subscribers.

9.2 Maintenance

Rubiscape will use reasonable efforts to schedule maintenance during off-peak hours and to provide advance notice of planned downtime.

9.3 Support

Support is provided in accordance with the support tier in your subscription:

• Standard: Business hours support (Monday–Friday, 9am–6pm IST)
• Priority: 4-hour response SLA with dedicated Customer Success Manager
• Platinum: 24×7 support with 1-hour critical response SLA and named support team

These limitations do not apply to:

• Death or personal injury caused by Rubiscape's negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable Indian law

You agree to indemnify, defend, and hold harmless Rubiscape, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Customer Data that you upload, submit, or process through the Services

13.1 Term

These Terms remain in effect for as long as you use the Services. Paid subscriptions have a defined term set out in the Order Form.

13.2 Termination by you

You may stop using the Services at any time. To cancel a paid subscription, follow the process set out in your Order Form or contact support@rubiscape.com.

13.3 Termination by Rubiscape

Rubiscape may suspend or terminate your access to the Services immediately if:

• You breach these Terms and fail to remedy the breach within 14 days of notice
• You fail to pay fees when due
• Rubiscape is required to do so by law

13.4 Effect of termination

Upon termination, your licence to use the Services ends. Customer Data will be retained for 30 days post-termination during which you may export it. After 30 days, Customer Data will be deleted in accordance with our data retention policy, unless a longer period is required by law.

14.1 Governing law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

14.2 Dispute resolution

In the event of any dispute, claim, or controversy arising from these Terms, the parties will attempt to resolve the matter amicably within 30 days of written notice.

14.3 Arbitration

If the dispute is not resolved amicably, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Pune, Maharashtra, India. The language of the arbitration shall be English.

14.4 Jurisdiction

For any matters not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.