Customer Service
Customer Service team generates data which is collectively used for analyzing and deriving information about your customers. Artificial intelligence (AI)-powered tools uncover valuable insights that help formulate new business strategies and design better customer experiences.
Customer Service
- Get an idea of how your customers feel when using your products
- Leads to a greater customer retention
- Improves brand reputation and a higher customer lifetime value
- Identify the percentage of customers retained over a period of time
- This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
- Increases brand profitability
- Identify the percentage of customers retained over a period of time
- This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
- Increases brand profitability
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- Average Time Taken to solve an issue Improve customer experience by minimizing the time taking issues
- Avoid customer churn due to higher wait time
- See how many tickets are raised over certain period
- Categorize the tickets based on medium like Calls, Emails, Chats
- Automate business operations for a smooth experience
Telecom
- Customer Churn by Period
- Identify the factors that affect customer churn
- Improve business operations to lessen the churn
- Subscriber Growth by Year
- Make more informed decisions
- Come up with plans to maximize your success
- Average cost of adding a new subscriber to your business
- Analyse how the acquisition cost can be reduced
- Identify potential mediums for acquisition
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- Revenue Generated per User over a specific time period
- Make investment decisions related to network and services
- Increase usage of digital services amongst a certain customer group for high-definition content
- Average Resolution Time per Customer
- Identify the cause and minimize the customer handling time to improve customer experience
- Less resolution time will lead to customer retention and increased revenue
Churn Prevention
- Customer Leaving the product / service
- Improvements to reduced the churn rate
- Factors contributing to churn rate
- Satisfaction of customer
- Suggestions directly from customers
- Guiding resource for the growth of company
- Method to increase customer loyalty
- Improving Customer experience
- Ways to Increase sales
- Boosts brand experience
- Customer retention
- Customer loyalty
- Customer recency
- Decisions about reinvestments
- Customer repetition
- Budget management
