Customer Service

Customer Service team generates data which is collectively used for analyzing and deriving information about your customers. Artificial intelligence (AI)-powered tools uncover valuable insights that help formulate new business strategies and design better customer experiences.


Customer Service

  • Get an idea of how your customers feel when using your products
  • Leads to a greater customer retention
  • Improves brand reputation and a higher customer lifetime value
  • Identify the percentage of customers retained over a period of time
  • This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
  • Increases brand profitability
  • Identify the percentage of customers retained over a period of time
  • This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
  • Increases brand profitability
  • Average Time Taken to solve an issue
  • Improve customer experience by minimizing the time taking issues
  • Avoid customer churn due to higher wait time
  • See how many tickets are raised over certain period
  • Categorize the tickets based on medium like Calls, Emails, Chats
  • Automate business operations for a smooth experience

Telecom

  • Customer Churn by Period
  • Identify the factors that affect customer churn
  • Improve business operations to lessen the churn
  • Subscriber Growth by Year
  • Make more informed decisions
  • Come up with plans to maximize your success
  • Average cost of adding a new subscriber to your business
  • Analyse how the acquisition cost can be reduced
  • Identify potential mediums for acquisition
  • Revenue Generated per User over a specific time period
  • Make investment decisions related to network and services
  • Increase usage of digital services amongst a certain customer group for high-definition content
  • Average Resolution Time per Customer
  • Identify the cause and minimize the customer handling time to improve customer experience
  • Less resolution time will lead to customer retention and increased revenue

Churn Prevention

  • Customer Leaving the product / service
  • Improvements to reduced the churn rate
  • Factors contributing to churn rate
  • Satisfaction of customer
  • Suggestions directly from customers
  • Guiding resource for the growth of company
  • Method to increase customer loyalty
  • Improving Customer experience
  • Ways to Increase sales
  • Boosts brand experience
  • Customer retention
  • Customer loyalty
  • Customer recency
  • Decisions about reinvestments
  • Customer repetition
  • Budget management

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