Up-Sell Cross-sell
Up-sell is selling the higher version of product/service to a customer whereas Cross-selling is selling one product along with another. Using machine learning and artificial intelligence algorithms we can plan marketing strategy to improve up-sell and cross-sell sales.
Upselling and Cross-Selling
- How good the product or service is
- Regions of improvements
- Better sales conversion
- Marketing campaigns
- Sales by time period
- Growth with time
- Emerging trends
- Strategies for customer acquisition
- Factor contributing and affecting to product or service
- How good is the products or services
- Improvements to be made
- Determining techniques working best for sells
- Predicting future sales
- Determining the popularity of a product
- Uncovering new market opportunities
- Strategies to increase sales
- Sales growth with time
- Sales growth with product
- Determines the ability to generate the revenue
- Areas of improvement to achieve the required goal
Quality
- Number of complaints over a period of time
- Depicts the first hand perspective of how your customers feel
- Boost in customer communication
- Average Rating Score
- Gives you a clear view of the quality of customer support you are providing
- Focus on increasing the rating score
- Acceptable Quality Level (AQL) tells you how many defective components are considered acceptable
- Essential sampling method used in quality control
- Identify thresholds and minimize the low quality productions
- Cost of Poor Quality by Levels
- Understand the opportunities to improve the quality by reducing internal and external failure costs
- Reduce the risks of competitiveness
- Right First Time over a period of time
- Increased efficiency in the production process
- Minimizes losses caused due to rework
Digital & E-Com
- Top Articles by Sold Items
- Increase customer experience by identifying the top sold items and stocking accordingly
- Avoid unnecessary costs by managing inventory based on least and most sold articles
- Analyse the Customer Retention over a period of time
- Identify the reasons for churn and avoid customer loss and maximize customer potential
- Build better customer relationships and improve marketing strategies
- Track the most frequent return reasons
- Know the cost of returns and the impact on your business
- Improve operational workflows and reduce the return rates
- Number of Total Orders by Time Period
- Average Orders per Customer
- Improve the marketing and offers to receive more orders
- Average Price & Units per Transaction by time period
- Understand the customer purchase behaviour
- Predict and Increase sales by pattern analysis
