Upselling and Cross-Selling

- How good the product or service is
- Regions of improvements
- Better sales conversion
- Marketing campaigns

- Sales by time period
- Growth with time
- Emerging trends
- Strategies for customer acquisition
- Factor contributing and affecting to product or service

- How good is the products or services
- Improvements to be made
- Determining techniques working best for sells
- Predicting future sales

- Determining the popularity of a product
- Uncovering new market opportunities
- Strategies to increase sales

- Sales growth with time
- Sales growth with product
- Determines the ability to generate the revenue
- Areas of improvement to achieve the required goal
Quality

- Number of complaints over a period of time
- Depicts the first hand perspective of how your customers feel
- Boost in customer communication

- Average Rating Score
- Gives you a clear view of the quality of customer support you are providing
- Focus on increasing the rating score

- Acceptable Quality Level (AQL) tells you how many defective components are considered acceptable
- Essential sampling method used in quality control
- Identify thresholds and minimize the low quality productions

- Cost of Poor Quality by Levels
- Understand the opportunities to improve the quality by reducing internal and external failure costs
- Reduce the risks of competitiveness

- Average Waiting Time by Division
- Predictive data can reduce emergency room wait times
- Division capacity can be increased to accordingly to reduce the waiting time
Digital & E-Com

- Top Articles by Sold Items
- Increase customer experience by identifying the top sold items and stocking accordingly
- Avoid unnecessary costs by managing inventory based on least and most sold articles

- Analyse the Customer Retention over a period of time
- Identify the reasons for churn and avoid customer loss and maximize customer potential
- Build better customer relationships and improve marketing strategies

- Track the most frequent return reasons
- Know the cost of returns and the impact on your business
- Improve operational workflows and reduce the return rates

- Number of Total Orders by Time Period
- Average Orders per Customer
- Improve the marketing and offers to receive more orders

- Average Price & Units per Transaction by time period
- Understand the customer purchase behaviour
- Predict and Increase sales by pattern analysis