Customer Service
- Get an idea of how your customers feel when using your products
- Leads to a greater customer retention
- Improves brand reputation and a higher customer lifetime value
- Identify the percentage of customers retained over a period of time
- This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
- Increases brand profitability
- Identify the percentage of customers retained over a period of time
- This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
- Increases brand profitability
- Average Time Taken to solve an issue Improve customer experience by minimizing the time taking issues
- Avoid customer churn due to higher wait time
- See how many tickets are raised over certain period
- Categorize the tickets based on medium like Calls, Emails, Chats
- Automate business operations for a smooth experience
Risk Profiling
- Variation in sales
- Describes efficiency of the team
- Factors that reduces the pull through rate
- Efficiency of lending team
- Describes number of days required to close and fund a loan after written decision
- Describes the communication between loan officer and borrower
- Simplicity and smoothness
- Shows the number of Approval out of total application
- Speed in the decision making
- Lowers acquisition cost
- Consistent decision
- Customer satisfaction rate
- Year on year growth of Revenue
- Return on investment
- Load abandoned after approval
- Describes how much communication gap is there
- Efficiency of application review process
