Customer Segmentation
- Total sales by time period
- Sales by product or service
- Sales by lead source
- Revenue per sale
- New vs. returning customer sales
- Track impact on profitability.
- Opportunity for repeat orders for a steady cash flow
- Identify big ticket value opportunities
- Stimulate frequent orders
- Correlate service and quality based on customer association time
- Top regions for customer churn by satisfaction index
- Period trends of churn
- Track low performing products / services
- Correlate time of service to customer plans
- Investment in customer retention
- Expenditure on customer acquisition
- Revenue generated per customer
- Revenue generated in month
- Determining the reinvestment for upcoming month
- Forecasting sales in upcoming months
- Accurate expense management
Healthcare
- Staff engagement
- Patient experience by wait time
- Overall patient satisfaction
- Identify the average time a patient needs to get admitted
- Time taken to get see a doctor
- Average time to get a treatment
- Distribution of Treatment Cost by Age Group
- Identify the maximum cost and the corresponding age group
- Cost optimization techniques can be applied to reduce the treatment costs
- Average Nurse to Patient Ratio
- Nurse to Patient Ratio by Departments
- Staff count can be increased for a better patient experience
- Average Waiting Time by Division
- Predictive data can reduce emergency room wait times
- Division capacity can be increased to accordingly to reduce the waiting time
Customer Service
- Get an idea of how your customers feel when using your products
- Leads to a greater customer retention
- Improves brand reputation and a higher customer lifetime value
- Find out the number of requests generated
- Identify the number of calls that were answered as compared to the requests
- Increase workforce to fulfil the services
- Identify the percentage of customers retained over a period of time
- This also reflects customer satisfaction, repurchase behaviour, customer engagement and emotional ties to your brand
- Increases brand profitability
- Average Time Taken to solve an issue Improve customer experience by minimizing the time taking issues
- Avoid customer churn due to higher wait time
- See how many tickets are raised over certain period
- Categorize the tickets based on medium like Calls, Emails, Chats
- Automate business operations for a smooth experience
