Churn Prevention
- Customer Leaving the product / service
- Improvements to reduced the churn rate
- Factors contributing to churn rate
- Satisfaction of customer
- Suggestions directly from customers
- Guiding resource for the growth of company
- Method to increase customer loyalty
- Improving Customer experience
- Ways to Increase sales
- Boosts brand experience
- Customer retention
- Customer loyalty
- Customer recency
- Decisions about reinvestments
- Customer repetition
- Budget management
Telecom
- Customer Churn by Period
- Identify the factors that affect customer churn
- Improve business operations to lessen the churn
- Subscriber Growth by Year
- Make more informed decisions
- Come up with plans to maximize your success
- Average cost of adding a new subscriber to your business
- Analyse how the acquisition cost can be reduced
- Identify potential mediums for acquisition
- Revenue Generated per User over a specific time period
- Make investment decisions related to network and services
- Increase usage of digital services amongst a certain customer group for high-definition content
- Average Resolution Time per Customer
- Identify the cause and minimize the customer handling time to improve customer experience
- Less resolution time will lead to customer retention and increased revenue
Management
- Revenue Growth over a period of Time
- Decisions on improvement of the overall revenue earnings
- Set revenue growth targets and review for a specific period
- Measures how much profit you make before expenses
- Determine the reasons why the gross profit changes from period to period
- See how effectively you are using resources to make and sell products or services
- Performance of managing various activities and responsibilities within a system
- Helps to have an aspired level of quality within the company
- Identify quality issues, eliminate unnecessary activities and close gaps in performance
- Discover the likelihood that a person will recommend your business to others
- Shows the company’s reputation and market position
- Lead to important business decisions
- Employee Satisfaction by certain areas
- Identify areas where the focus should be put more
- Improving the metrics helps companies motivate the staff which can lead to improved performance and increase in sales
